How can we help you today?
We want your experience with the Hosanna Bible app to be seamless and inspiring, allowing you to focus on what matters most: engaging with God’s Word. Whether you have run into a technical snag, have a question, or want to share your thoughts, ideas, and feature requests, we are here to listen! Let us know below, and our team will be ready to assist you or review your suggestions.
To help us best address your submission, please provide as much detail as possible. For technical issues, including your device type (e.g., iPhone 14, Android tablet) and any error messages is incredibly helpful.
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Quick Answers / Frequently Asked Questions
Cost, Account, and Access
Is the Hosanna app free to use?
Yes. Hosanna is completely free to download and use, everywhere in the world.
Do I need to create an account to use Hosanna?
No account is required to listen, read, or download. Creating an account lets you sync bookmarks, highlights, notes, and playlists across devices.
How do I reset my password?
Tap “Forgot Password” on the sign-in screen and enter the email associated with your account. You’ll receive an email with a reset link. If it doesn’t arrive within a few minutes, check your spam folder.
How do I delete my account?
Go to My Account > Edit Account > Delete Account. Deletion is permanent and removes your bookmarks, highlights, notes, and playlists.
Which devices and operating systems does Hosanna support?
Hosanna is available on iPhone, iPad, and Android phones and tablets. See the App Store or Google Play listing for the minimum supported OS version.
Audio Playback
How do I change the narrator’s playback speed?
Open a chapter, tap the playback speed control (e.g., “1.0x”) in the player, and select your preferred speed.
How do I start audio from a specific verse?
Short-press the verse you want to start from.
Can I listen with background music (drama) or without it (non-drama)?
Many Bibles are available in both drama and non-drama versions. Tap the player settings icon and toggle background music to enable or disable drama versions.
Does audio keep playing when I lock my screen or switch apps?
Yes. Hosanna continues playing in the background and shows controls on your lock screen and in your device’s notification tray.
Can I use Hosanna with Bluetooth speakers, headphones, or my car?
Yes. Hosanna works with any Bluetooth audio device, wired headphones, CarPlay, and Android Auto.
Why is my audio skipping or pausing?
This is often related to a weak internet connection. Try connecting to Wi-Fi or downloading the chapter for offline listening.
Reading Experience
How do I change the text size?
Open a chapter, tap the text/settings icon, and adjust the font size slider.
How do I change the background color or enable dark mode?
In the reader settings, choose from the available background themes (e.g., light, dark).
Offline Use and Storage
Can I download an entire Bible for offline listening?
Yes. From the Bible version screen, tap the download option and choose an option. Downloads may be large, so Wi-Fi is recommended.
Where are downloaded files stored, and how much space will they use?
Downloads are stored inside the app on your device. File size varies by language and Bible; a full audio Bible can be several hundred megabytes.
Languages and Bible Versions
How many languages and Bible versions are available?
Hosanna offers audio and text Bibles in hundreds of languages.
A language or version I need isn’t listed. What can I do?
Some versions are limited by licensing. Use the “Create New Ticket” form on this page to let us know what you’re looking for.
How do I change the language or Bible version?
Tap the currently selected language or version at the top of your screen to open the menu and browse available options.
Notifications, Privacy, and Data
Does Hosanna work without an internet connection?
Yes, for any content you’ve downloaded. Streaming and browsing new versions require a connection.
How does Hosanna use my data, and is my activity private?
See our Privacy Policy (linked in My Account > About the App > Privacy Policy) for details on what we collect and how it’s used.
Donations and Support
How do I make a donation?
Tap the Donate Online option in the My Account area, or visit the Faith Comes By Hearing donation page from the app. Donations are optional — the app remains free.
How do I report a bug or request a feature?
Use the “Create New Ticket” form on this page. Including your device model, OS version, and any error messages helps us respond faster.
How do I check the status of a ticket I’ve already submitted?
Tap “View Open Tickets” at the top of this page.
Troubleshooting
Audio downloads keep failing. What should I try?
Switch to a stronger Wi-Fi connection, ensure your device has enough free storage, close and reopen the app, then retry. If the issue persists, submit a ticket with your device details.
The app is crashing or freezing. What should I do?
Fully close and reopen the app. If that doesn’t help, restart your device, then check the App Store or Google Play for an update. Reinstalling as a last resort will remove downloads but not synced account data.
I’m not receiving the password reset or verification email.
Check your spam or promotions folder. If it still hasn’t arrived after 10 minutes, request another one and confirm the email address on file is correct.